When we bring on a new employee, we go the extra mile to make them feel welcomed. We like to leave a special note on their desk with a motivational message. There are lots of introductions and friendly handshakes. Maybe a special lunch event organized. But alas, not anymore. Remote onboarding has proven to be a totally different experience.
While it’s hard to recreate the enthusiasm that you get from a physical in-person introduction to a group of people in an office, making new employees feel appreciated and welcomed should not be deprioritized during this time. Companies can simply make some adaptations to their regular on-boarding routines and make use of technology in order to continue to make a great impression on new hires.
For this article, we spoke with Mark Nishikawa of HIRE Technologies and Lindsay Carson of ProVision Staffing, both of whom had to be introduced into our work family remotely. They shared tips and experiences to help us craft a guide for a more successful onboarding of remote workers:
Digitize on-boarding documents
On-boarding employees usually involves a lot of paperwork, from signing deposit and tax forms to integrating the new hire into a company-wide benefits plan. Digitizing these documents can translate into meaningful time and cost savings for the employer and employee. HR software such as BambooHR, WorkBright, ClearCompany, Zenefits & ProProfs Knowledge Base automate the on-boarding process. For example, ProProfs Knowledge Base helps managers create a virtual employee handbook to familiarize new hires with company policies, vision, mission etc. “Digitizing the onboarding process frees managers from manual paperwork and allows them to shift their focus on optimizing new hire engagement,” Mark suggested.
Setting up a work-from-home station
Cloud-based technologies make it easy for new employees to hit the ground running even from home. Offer assistance in setting those up and make sure to assign appropriate user permissions to avoid frustrations. “It’s helpful to get an overview of what applications and tools are required for the job and to have the login credentials noted in one place,” Lindsay suggested. Be sure to also ship any required hardware (such as laptops) in advance of the start date, preferably all set up and ready to go.
Communication is key
Good, widespread communication is always important but especially so when everyone is working remotely. Announce the addition of a new employee with a company-wide email briefly outlining their role. Include a short profile with their interests and hobbies to help start conversations among the team. “It helps to feel welcome when your manager reaches out consistently and tries to answer your questions,” Lindsay pointed out.
Use Video Conferencing
Face-to-face interactions through video calls are vital to the success of remote onboarding. “A group call to introduce the members of the company is helpful because you can put a face to a name,” Mark mentioned. Organize regular group video calls, even if brief, for the benefit of helping the new employee interact with their coworkers, rebuild office banter, and help keep your company culture alive.
Don’t forget that new employees need a little bit more attention. You want them to last, you want them to be engaged, and you want them to succeed, after all. In an office it is easy to see when someone is struggling or finding something to be a challenge. But remotely not so much. One-on-one virtual meetings or calls between the new employee and their manager are a good way to provide support, identify struggle points, and nurture a professional relationship.