The Do’s and Don’ts of Remote Leadership

June 29, 2020

Currently almost 40% of Canadian employees are working remotely due the COVID19 outbreak. If given a choice, 80% of employees would prefer to continue working from home at least some days of the week, according to Global Workplace Analytics. Employees consider remote work as their ideal work scenario because it leads to greater work-life balance and increases productivity levels. But managing a remote team is not always easy. Managers struggle with feeling of decreased control over their team, monitoring challenges, and problem solving.

Here are some tips to help leaders become better remote workforce managers:

Do

1. Communicate Frequently: Keep your team engaged and connected on a daily basis. Utilizing communication channels and collaboration software is a great way to build and retain engagement. Schedule regular check-ins via video meetings to ensure inclusivity and provide opportunities for employees to raise any issues. Make sure to develop and communicate appropriate work-from home guidelines that define expectations. Just as you would at the office, encourage collaboration on projects and regular feedback.

2. Be Flexible: Regular work hours might be difficult to impose especially under the current circumstances where many kids are at home with their parents. Recognize that this is an un-ordinarily challenging time for many of your employees and being rigid will do more harm than good. Trust your team and provide them with flexibility to work on a schedule that helps them be the most productive. If productivity becomes an issue, especially with an employee that has always been outstanding at their work, learn what is causing this decrease, and work together to develop a solution to get back on track.

3. Set Your Team Up for Success: Remote team collaboration is highly dependent on reliable technology. Ensure that your team has access to appropriate resources and equipment to help them get their work done effectively and to work well together. Also provide your team with sufficient IT support should something go wrong. Remind your team to take breaks and take good care of themselves, physically and mentally. Develop strategies to keep motivation up such as rewards or positive feedback.


Don’t

1. Avoid Video Calls: Digital tools have made remote communication convenient, but that does not guarantee effectiveness. Face-to-face interactions are extremely important to understand non-verbal cues and develop reactions based on what you see, rather than what you read or hear. In addition to emails and texts, managers should incorporate adequate face-to-face communication in their daily routine.

2. Focus On Control: Sometimes managers tend to focus too much on controlling scenarios and how work is performed. This creates a hostile environment for employees, who may already be feeling the pressure of a new way of working. Trust your team and focus on the outcomes, not processes.

3. Lose Company Culture & Connectivity: Remember staying well into the evening, eating pizza with your colleagues, working on that milestone project? Or popping your head into your co-worker’s office to bounce some ideas off of them? This is part of what builds a strong corporate culture and binds people together. Try to translate traditional office activities into your new virtual setting. Organize in-person team gatherings at least once a month, bringing everyone together to reconnect in person.

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