Smart Staffing Series: Understanding and Meeting Your Candidates’ Expectations

June 21, 2019

Continuing with our “Smart Staffing Series,” in which PTC aims to help you make the most informed choices for your talent acquisition strategy, a crucial factor to keep top of mind is the overall quality of the candidate experience. How candidates feel they are treated through their interactions with your company can not only influence whether top talent accepts your offers, but also impact your organization’s reputation among other prospects and even your client or customer base. Understand and meet your candidates’ expectations with these tips to keep in mind throughout the hiring process:

Before:

Simple Application Process

Once they are under consideration, candidates will put in the work; however, they may pass on applying if an application process is too cumbersome. Ensure you are making it quick and easy to apply in the initial stage. Also, add an auto response after an application has been submitted to give candidates peace of mind and save you time from having to answer inquiries on if it was received.

Relevant Information

Candidates want to be able to clearly understand the job they are applying for, so they don’t waste their time or yours if it’s not a good fit. Carefully craft your job descriptions to have the most relevant information clearly communicated.

During:

Respect for Candidate’s Scheduling Needs

Once you have determined who you want to meet with, be mindful and respectful of candidates’ scheduling needs, not just those of the company. Flexibility in response times and interview time slots is key, especially if candidates are currently employed.

Streamlined Decision Making

Since there is a good chance candidates are pursuing other opportunities as well as yours, they expect you will make a decision in a timely manner once you’ve interviewed them. While you shouldn’t rush to make your final selection, it’s important your decision-making process is streamlined in order to evaluate candidates in a systematic way that doesn’t get held up unnecessarily.

After:

Tactfully Providing Closure

Candidates understand that even if they are fully qualified and really want the job, they may not end up with an offer. However, they still desire closure, even if the news isn’t what they were hoping. Make it a point to reach out and let rejected candidates know in a tactful manner they were not selected, so they can move on to opportunities that are a better match.

Preparation for Success

When a candidate is given an offer, they go in with the assumption you will prepare them for success as a new hire. This means having an effective onboarding system as well as thorough training and regular check-ins to ensure they are acclimating to everything from the job duties to company culture to being treated professionally by their new co-workers.

An Effective Staffing Strategy Takes Time

If time is a resource you’re short on as a busy manager, consider delegating the recruitment process to PTC’s team of recruiting experts. PTC Recruiting, a division of Bay Talent Group, has nearly 30 years of experience collaborating with companies across sectors for their accounting, finance and administrative staffing needs. Contact PTC today to learn more about our recruitment services.

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